Currently, we don’t have a different application for Apple consumers. Nevertheless, our mobile Model can satisfy all your needs. It operates easily on iPhones and iPads.
To Sign off, click the disclosure triangle beside your name and choose Logout. You're going to be returned for the Harmony login page.
When you've got SAML-login or Google-login enabled inside the "admin panel", the website page demonstrates the corresponding buttons underneath the login type, so end users can authenticate applying an external support and become redirected again to the help desk app.
You are able to optionally arrange the login site to immediately redirect end users to the SAML/SSO provider every time they sign up and getting redirected back again towards the helpdesk application. Discover additional info about login/SSO listed here
Logging requests from a pc, smartphone or Another device that supports e-mail or Website-searching.
Indeed, Bengali and English can be found given that the interface language. You may pick the preferred selection within the application or cellular version.
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Display screen capture - you can report your display (a video or only one screenshot) suitable in the Website application and upload it for the ticket, no additional application necessary
Categorizing and Tagging tickets - assign tickets to distinctive classes and assign default agents to groups.
You'll be able to manually Log off of the Harmony Portal. If you jita bet do not log out, the Harmony Portal will instantly log you out after four several hours of inactivity. The four several hours of inactivity relies on the consumer facts stored with your browser's nearby storage.
Jitbit delivers the second style of IT assistance software package - a web software that helps you to Manage and handle guidance tickets from consumers and workforce.
Your Electronic mail (User Title) is the e-mail handle that you used to register your Harmony account and can't be adjusted as a result of this section.
Apart from, we adhere to encryption protocols. Our System is driven by SSL encryption. It stops hacking and helps you to safeguard confidential information from third functions.
A consumer generates a ticket utilizing the self-service portal, the Dwell-chat widget on your web site or by sending an electronic mail to some assist mailbox.