We know the way you're feeling "Who is this consumer? What's their firm name once again? Have not we now answered that? Who's managing this e-mail?" Shell out much less time figuring that out and under no circumstances be annoyed by another assist e-mail yet again.
Exterior lookup - hook up with an external provider and question for consumer infomation, which will be proven within a popup suitable inside a ticket
To switch the active Business within the Harmony Portal, click the Business dropdown and select An additional Corporation:
In the event the new app version is accessible, you’ll get a notification. In such a case, it's essential to delete This system and reinstall the application employing our manual over. Following updating, you have to log in again to obtain use of all the new attributes.
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We continuously work on strengthening our services and including new capabilities. That’s why we update the appliance consistently to increase our video game library and sportsbook.
Almost all of the options described previously mentioned operate noticeably far better if you have a Understanding Base. But what if you are just beginning and all you have got are solved help tickets? Check out any one of them and inquire GPT to create an write-up to suit your needs. Create your KB after some time with negligible hard work!
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You'll be able to manually Log off from the Harmony Portal. If you do not log out, the Harmony Portal will instantly log you out right after four hrs of inactivity. The four hrs of inactivity is based within the user facts stored inside your browser's community storage.
E-mail integration - immediately turns email messages into support desk tickets, and sends out automated e mail notifications to equally consumers and support engineers.
IT ticketing program is often a program app, that converts all incoming tech support requests into tickets and merchants them in a single central database for later on administration.
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Automation/macros engine - Setup difficult workflows making use of our straightforward "if this - do this" engine. This is an example trigger-action: "When the ticket gets to be overdue deliver an HTTP-ask for to an exterior URL"