Many of the functions explained previously mentioned operate considerably much better When you've got a Know-how Foundation. But what in case you are just starting out and all you've got are solved guidance tickets? Head over to any one of them and ask GPT to create an report in your case. Make your KB after a while with minimum work!
The most crucial display screen of the assistance desk software package includes a strong grid showing all the information with your current tickets. You can certainly sort and filter the requests, critique The existing stats and even complete "bulk" operations devoid of leaving the site.
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To modify the Energetic organization throughout the Harmony Portal, click on the Business dropdown and choose Yet another organization:
On saving the new password, you stay logged in only in The existing browser application or browser manner (if using A non-public browser method such as Google Chrome's incognito method).
Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and operate them from any software.
Whole list of characteristics Perspective the end-consumer handbook as well as the set up docs for admins Helpdesk capabilities
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"Call us" widget for your website/app - with just one line of JavaScript you may incorporate a good seeking "help" popup to all your web site pages. Are living-chat with your internet site site jita bet visitors and archive discussions as tickets.
Types present quite a few more Gains - you are able to assign categories to precise workforce associates, Establish reviews employing only the tickets you would like, conveniently try to find tickets and a lot more
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