We understand how you really feel "Who is this buyer? What is actually their organization title once more? Have not we now answered that? Who's dealing with this email?" Devote less time figuring that out and hardly ever be annoyed by another help e-mail once more.
Make sure to Verify our shorter 5 minutes introduction online video below that rapidly walks you thru all the basic capabilities of our ticket administration system.
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Jitbit includes a created-in Expertise Foundation, report builder and an asset administration module that tracks your organization's pcs and network units.
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It can help you monitor your client guidance mailbox and easily obtain, keep track of, manage, and resolve incoming requests from your buyers and staff members.
Categorizing and Tagging tickets - assign tickets to distinctive types and assign default agents to classes.
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IT ticketing method is actually a software program app, that converts all incoming tech help requests into tickets and stores them in a single central database for afterwards management.
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"Call us" widget for your site/app - with just one line of JavaScript you'll be able to insert a nice searching "aid" popup to all your internet site webpages. Dwell-chat with your web site readers and archive discussions as tickets.